Complaints and Feedback
The College endeavours to provide a quality service at all times, but there may be some occasions where things don’t go to plan. As a first priority we will investigate any complaint and try to put things right quickly and effectively, ideally finding a resolution within ten working days.
It is important that you distinguish between a problem that can be dealt with quickly and a more serious complaint which needs to be addressed by formal College procedures. You may find it useful to download and read a copy of the College’s Customer Service and Complaints Procedure. This document details the full complaints procedure and the process you need to follow.
For minor problems please discuss these with your Course Manager in the first instance or the Student Support Team.
If you would like to formally raise any concerns you have please do so in writing to the following address:
The Principal’s Office
Newton Rigg College
Penrith
CA11 OAH
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